FREE SHIPPING ON U.S. ORDERS OVER $100
Shipping & Returns
We want you to love every piece you find at Spring Tides. If you have any questions before placing your order, we're always happy to help at hello@springtidesapparel.com.
Shipping within the United States
Orders are typically processed within 1-3 business days. Once your order ships, you'll receive a confirmation email with tracking information.
Shipping rates are calculated at checkout based on your location and order size.
While we do our best to ensure every order arrives safely, Spring Tides is not responsible for packages that are lost, stolen, delayed, or damaged after they have been shipped by the carrier. If you experience an issue with your delivery, please contact the shipping carrier directly. Of course, if you need help navigating the process, we're happy to point you in the right direction.
Please note that processing times may be slightly longer during product launches, holidays, or promotional periods.
International Orders
We currently ship throughout the United States and to select international destinations, including Canada, Australia, New Zealand, the United Kingdom, Switzerland, Costa Rica, and much of Western Europe.
At this time, all international orders are final sale. We do not accept returns or exchanges on international purchases.
Applicable duties and taxes are calculated automatically based on your destination. International shipments may be subject to customs processing, inspections, delays, or additional fees imposed by local authorities or carriers. Spring Tides is not responsible for customs delays or charges imposed after shipment.
Returns & Exchanges
We hope you love your purchase. If something isn't quite right, we're happy to help with a return or exchange on eligible U.S. orders within 30 days of delivery.
To be eligible, items must be:
- Unworn and unused
- In their original condition
- With all original tags attached
- Free of stains, odors, damage, pet hair, or excessive wear
- Swimwear must have the protective liner intact for hygiene reasons
How to Start a Return
To start a return, click Start a Return below and enter the email address used to place your order. You'll receive a one-time code to access your order. No password is required.
Select the item(s) you'd like to return and submit your request. Once your return is approved, you'll receive instructions for sending it back to us.
A $6 return shipping fee will be deducted from your refund. Return shipping is complimentary if you received an incorrect or damaged item.
Once your return has been received and approved, we'll issue your refund to your original payment method.
Exchanges
If you'd like to exchange an item for a different size or style, please email hello@springtidesapparel.com and we'll be happy to help.
Final Sale Items
Items marked Final Sale are not eligible for return or exchange.
Refunds
Once your return has been received and inspected, your refund will be issued to your original payment method, less any applicable return shipping charges.
Please allow 5-10 business days for your financial institution to process the refund after it has been issued.
Original shipping charges are non-refundable.
Questions?
If you have any questions about your order, shipping, returns, or exchanges, we'd love to help. Reach us anytime at hello@springtidesapparel.com